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What is NEMT routing software?

Routing is a complex process of selecting the appropriate vehicle for transportation demands. NEMT companies handle special orders and handle fleets with a diverse collection of vehicles. Therefore, route optimization often presents challenges. When done manually, this process takes a long time, and the chances of human error are high.

For NEMT companies, it is important to consider the following when planning routes:

  • client’s requirement
  • Vehicle type
  • Destination type

The client sees the journey as a journey from point A to B. Meanwhile, the transport provider has to think about multiloading possibilities, the terrain and type of vehicle assigned, the safety of the trip, and more. It’s safe to say that routing non-emergency travel requests is more sophisticated than taking a regular taxi.

Load routing in the NEMT industry is very complicated as order types vary, and multi-load may seem impossible at first glance. NEMT software solves this problem easily. Automates order collection, and enables live updates and changes enabling real-time route modifications. This results in cost savings and fewer moving vehicles. Regardless of fleet size, it is not the best idea to assign trips to all units at the same time as it leads to increases in maintenance and energy consumption. In order to prevent overhead, and distribute workloads in the most optimal way, companies implement software.

How does the NEMT software work?

Routing is one of the many functions that intelligent software solutions can offer. It’s usually the system that does the routing, shipping, scheduling, billing, and more. Some of the advantages that companies get with the software include better schedules, improved customer service, and billing transparency. However, it didn’t end with that.

Reduce planning time

Travel request processing time is reduced to seconds. Tools for routing and scheduling allow instant analysis of order criteria and define optimal vehicle options.

Save on fuel costs

The more units that move, the higher the utility costs. Fleet maintenance is becoming more frequent and more difficult to plan. And, as a rule, the price of fuel takes up the budget dramatically. Automated routing procedures allow for more accurate vehicle selection with energy efficiency in mind. This software is a proven solution to reduce fuel bills by using fleet capacity at the lowest possible price.

Make informed business decisions

The data used and generated as a result of routing serves as actionable insights for planning future strategies. This lets you see which vehicles are used more often and which are less expensive to use.

Make informed business decisions


Adding a competitive advantage to your business doesn’t always require an expensive solution. Getting more vehicles, and more clients will not guarantee higher profitability generation. Business runs if it is managed with maximum automation and optimization of routine processes. Routing is one of the key factors that contribute to increased operating costs if not handled with care. With software, such as, you get the benefit of an optimized route and fewer vehicles moving at the same time. Technological solutions replace some manual operations and fix transportation-related business inefficiencies. Therefore, it is only a matter of time before they become a must-have for any leading company in the market.


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