Post Money systems have been affected by a serious software problem

Post Money customers experienced significant delays in paying salaries and other funds to their accounts, while the online portal used to access its services was down and unavailable Friday night.

Angus Lafferty, the Post’s director of public affairs, said there were also “intermittent” problems with the app used to access account information while setting up certain payments was still unavailable to thousands of its customers.

It said difficulties arose during the installation of a version of the software that was “implementing enhanced application functionality.”

According to Mr. Lafferty, the software release “raised the issues that arose, and our technical teams have been working non-stop on this since yesterday (Thursday) morning. A fix has been developed and is currently being implemented.”

System issues also affected the An Post Money app and its online banking, while customers are currently unable to set up new SEPA payments.

“There was a delay in customers receiving SEPA payments (which includes wages) due to them yesterday, and all will be processed within SEPA’s normal 24-hour payment window,” the spokesperson told The Irish Times. .

“The online banking portal is down for all customers. Customers cannot currently initiate new SEPA credit transfers. Existing standing orders/direct debit payments continue. Incoming SEPA payments are processed as normal.’

It said that while the app was available system-wide, it was disabled “some customers have difficulty logging in and may require more than one attempt to complete the process. All customers should be able to access their balance through the app; they just may need more than one try.” to log in to access”.

He said “a fix is ​​in development” for the app-related login issues, saying it will “roll out in the next few days.”

Mr. Lafferty stressed that “there will be no need for clients to contact us at this time” and updates will be available on the An Post website and via social media.

“We apologize to customers who have been inconvenienced in any way,” he concluded.

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