LONDON: Nintendo has been urged to conduct an independent investigation into a known issue with the Joy-Con controller on its Switch game console.
British Consumer Group Yang has said the gambling giant should also make the findings and results of any investigation publicly available.
Since the Nintendo Switch launched in 2017, there have been several reports of so -called “drifts”, where the console registers movement even when the player does not touch the joystick.
Nintendo said the issue only affects a small number of devices. The company said it has made continuous improvements on Joy-Cons since launch and continues to encourage any customers with experience issues to contact them.
That said a survey he conducted of 919 original Switch owners in the UK found about 40% had experienced drift at some point.
The user group said customers also need to be more proactive if they experience the problem after finding 73% of those facing the problem have not contacted Nintendo about it, even though the gaming firm offers a two -year warranty on the console.
Of those who contacted Nintendo, Yang said his research found that 19% did not receive repairs or replacements.
That said it had conducted endurance tests in its own lab on the Switch console as part of its research and was unable to detect any drift incidents, saying it believes this shows how difficult the fault is to detect, and therefore, therefore, a more in -depth and independent investigation into that issue is the best.
“Our research shows that drift problems continue to plague Nintendo Switch owners yet too often they can be left to bear their own bills to replace a faulty controller or face a lottery when they contact Nintendo for support,” said policy and advocacy director Rocio Concha.
“Nintendo needs to conduct an immediate independent investigation into the cause of this problem and disclose the findings to the public.
“The video game giant must also be committed to a completely free repair or replacement for those affected by the problem and must promote the scheme so that consumers know that support is available.”
In response, Nintendo said the percentage of Joy-Con controllers that have reported problems with analog sticks in the past is small.
“We’ve made continuous improvements to the Joy-Con analog stick since its launch in 2017,” the console maker said.
“We expect all of our hardware to work as designed, and if any don’t achieve this, we always encourage users to contact Nintendo customer support, who will be happy to openly and gently resolve any user issues related to the Joy-Con controller analogue . attached, including in cases where the warranty may no longer apply. ” – dpa