Samudranesia.id – One of the Shopee features that sellers can use to provide extra services is Auto Reply. This feature can help sellers to reply to buyer messages automatically. However, what are some examples of Shopee automated message words that sellers can use?
There are various examples of automated message words that sellers can use. Of course, the words of the automatic message must be friendly and can answer questions that customers usually ask.
Here are some examples of Shopee’s automated message words that can be used for your online store.
1. Short Auto Message
- Welcome to our store. Admin will reply to your message as soon as possible. Please wait.
- Hello, thank you for sending a message to our store. Please be patient, your message will be replied to by the admin within 3 minutes.
- Thank you for contacting us. Messages will be replied one by one by our admin. Please wait.
- Hi, we are very happy to receive your message. We will reply to your message as soon as possible, please be patient. Thank you
- Hello, thank you for stopping by our shop. Is there anything we can help with?
- Hi brother, the items in our storefront are always ready and ready to be sent. Come on! Order now and happy shopping!
- Welcome to our store! Our goods are always ready and ready to be shipped. Make sure the delivery exceeds one kilogram using a box and additional bubble wrap!
- Hello, welcome to our shop. We will reply to your message as soon as possible. Don’t forget to click follow to get a free shipping voucher up to 10% from our store!
Some examples of Shopee’s automated message words briefly above can be used to reply to customer messages to make it look friendly even though we can’t directly reply to messages from them.
You can also add greetings or languages that match the products or services you offer. For example, if you sell baby products, you can use the greeting that is usually given to mothers, such as Moms or Mother.
2. Order Outside Working Hours
Even though as a seller, we have provided information in the description section regarding our online store’s operating hours, but there are still buyers who continue to send messages outside of our predetermined working or operational hours.
However, as sellers, we still have to give a friendly impression to buyers that messages will be replied to when business hours start again. Examples of Shopee’s automated message words for buyers who send messages outside of business hours are as follows.
- Hi, we have received your message. Sorry, our shop is currently closed. Your message will be answered immediately during our store operating hours from 08.00 WIB to 16.00 WIB. Thank you
- Thank you for stopping by our store and sending us a message. For information, our shop starts operating from 08.00 WIB to 16.00 WIB. Unfortunately we currently receive your message outside these hours. However, your message will be replied to as soon as possible during our operating hours. Please patiently wait.
- Hi, thanks for sending the message. We are sorry that the message you sent was received outside of our operating hours. We will reply to your message immediately during our operating hours starting at 08.00 WIB to 16.00 WIB. Please wait.
3. Weigh QnA
Messages that are often sent by buyers are usually messages asking about the products or services we offer. To save time and provide fast service, as a seller we can immediately reply to the question with an automatic message.
Examples of Shopee automated message words that can be used to answer frequently asked questions by customers are as follows.
Hi, thanks for contacting us.
We will reply to your message as soon as possible. While waiting for this he answers to questions that may be the same as yours.
Q: The goods are ready or not?
A: Our goods are always ready
Q: What colors or models are available?
A : If you can click on the variant, it means that the color and model are still available.
Q: Can the goods be exchanged?
A : If the item received is damaged due to our fault, you can. Don’t forget to always have an unboxing video as proof of redemption.
Q: When can the goods be delivered?
A : If the purchase is made before 16.00 WIB, the delivery will be made on the same day. If it is later than this time, we will ship it the next day.
You can adjust the automatic QnA message above to the questions your buyers often ask.
4. Auto-Order Promo Offers
To notify buyers about the promos that we are holding, you can use automatic messages. Besides being easier, the promo info that we provide can be received by all buyers quickly and easily. The following is an example of Shopee’s automated message words about promo information.
- New Year’s time to buy something new with a collection from (your shop name). Get discounts of up to 40% for purchases today only! Come check out now!
- There is an interesting promo for purchasing every product at (your store name) today loh!
Come on, buy now and get a discount of up to 10% and free shipping throughout Indonesia!
- There is a new collection in our (store name) loh! Only 25 pcs available and get free shipping for purchases today! Let’s buy now!
- Thank you for following our shop. Use promo code N10FGK to get a 10% discount for every single transaction until March 31, 2022. Buy it now!
- Hello brother, there’s something new from (your shop name) here! There is a new product that is now available in the storefront with a discount of up to Rp. 20,000.00! Visit our store and checkout the products now!
5. Long Version Auto Message
- Welcome to (your shop name) which provides 100% original products.
Before buying our products, please read all available product descriptions and terms.
All of our products are ready and ready to ship with safe packaging using bubble wrap. There is also an additional option of bubble wrap for extra security.
Thank you and happy shopping!
- Hi brother, thanks for stopping by our shop.
Don’t forget to follow our store for the latest information about the latest products we provide and also get a discount voucher of up to 5%!
The example of the long version of Shopee’s automatic message words above can be added or adjusted according to the information you want to convey to buyers. For example, the hours of delivery of goods or how to choose product variations.
You can set the Shopee automatic message words mentioned above in a style and language that suits the buyers and the products you sell. Also, make sure the message you write seems friendly, provides information and offers your product well.